Refund Policy

Effective Date: August 14, 2026

At Elegant Glass Engraving Studio, every engraved vessel sink is individually created by hand. Because each piece requires significant time, materials, design preparation, and craftsmanship, our refund and cancellation policy reflects the custom nature of our work.

Please review this policy carefully before placing an order.

1. Refund Requests

Refund requests must be submitted before engraving begins.

Once engraving has begun on a piece, the order becomes final and is no longer eligible for cancellation, return, exchange, or refund, except where otherwise required by applicable law.

This applies whether the piece is based on:

• A completely custom design

• An existing Elegant Glass design

• Customer-provided artwork or inspiration

• A personalized variation of a previous project

Because completed and ready-to-ship engraved sinks have already undergone the engraving process, they are considered final-sale items unless otherwise stated at the time of purchase.

2. Custom Order Cancellations

If you need to cancel a custom order, please contact Elegant Glass Engraving Studio as soon as possible.

A cancellation or refund request will only be considered if engraving has not yet begun.

Once engraving begins, the time, labor, materials, and craftsmanship committed to the piece make the order non-refundable.

3. Design Approval

Custom projects may include concept development, artwork preparation, and revisions before engraving begins.

Customers are responsible for carefully reviewing and approving:

• Artwork

• Layout

• Names

• Dates

• Text

• Logos

• Symbols

• Other custom details

Once the approved design moves into engraving, changes, cancellations, and refunds are no longer available.

4. Shipping Damage

Products damaged during shipping are not eligible for a refund under this Refund Policy.

If your sink arrives damaged, please contact Elegant Glass Engraving Studio as soon as possible so the circumstances of the shipment can be reviewed and any available shipping-carrier or insurance claim process can be evaluated.

Please retain:

• The damaged product

• All original packaging

• The shipping box or crate

• Packing materials

• Shipping labels

We also recommend photographing the package before opening it if exterior damage is visible.

Please provide photographs of:

• The damaged sink

• The exterior packaging

• The interior packaging

• The shipping label

• Any visible damage to the package

Do not discard the product or packaging while a shipping-related issue is being reviewed, as the shipping carrier or insurer may require them.

Shipping damage is handled separately from cancellations and refunds.

5. Handmade Characteristics

Every Elegant Glass Engraving Studio piece is engraved individually by hand using traditional stone and diamond wheel techniques.

Natural variations in engraving depth, line work, placement, texture, glass character, or other handcrafted details are part of the individual nature of the work and are not considered reasons for a refund.

Glass may also appear differently depending on lighting, surrounding colors, installation, photography, or screen settings.

6. Change-of-Mind Returns

Because our engraved products are handcrafted and often custom or one-of-a-kind, we do not accept returns or provide refunds for:

• Changes of mind after engraving has begun

• Changes in personal taste

• Incorrect measurements provided by the customer

• Improper installation

• Incompatible plumbing, faucets, drains, or hardware

• Damage occurring after delivery

• Improper care or cleaning

• Customer-approved design details

Customers are encouraged to review all product information and measurements carefully before approving or purchasing a piece.

7. Approved Refunds

If a refund request is submitted before engraving begins and is approved, the refund will generally be issued using the original payment method.

Processing times may vary depending on the bank, card issuer, or payment provider.

Any specific non-refundable fees or charges disclosed in an individual quote, invoice, or agreement will remain subject to the terms presented with that order.

8. International Orders

The same refund and cancellation requirements apply to international customers.

Engraved products are not eligible for a refund once engraving has begun.

Customers are also responsible for any applicable customs duties, import taxes, brokerage charges, or other international fees associated with their order unless otherwise stated.

9. Exceptions Required by Law

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

10. Contact Us

To request a cancellation or refund before engraving begins, or to report a shipping-related issue, please contact:

Elegant Glass Engraving Studio
2525 Arapahoe Avenue
Suite E4 #1236
Boulder, CO 80302
United States

Email: info@elegantglassengravingstudio.com

Phone: 303-905-1495
Alternate Phone: 303-905-0922