A legal disclaimer
Every Elegant Glass piece is carefully inspected and professionally packaged prior to shipment. Due to the handcrafted and fragile nature of our products, customers are responsible for inspecting all shipments immediately upon delivery.
Any visible damage to the packaging should be photographed before the package is opened. If the product is damaged in transit, the customer must notify Elegant Glass Engraving Studio within 48 hours of delivery and provide clear photographs of the packaging, shipping label, protective materials, and damaged item.
Please retain all original packaging and shipping materials until the claim has been fully resolved. Discarding packaging may prevent us or the shipping carrier from successfully processing a damage claim.
Elegant Glass Engraving Studio is not responsible for damage that occurs after confirmed delivery, including damage caused by improper handling, storage, installation, modification, misuse, or failure to follow recommended installation procedures.
For freight or oversized deliveries, customers should inspect the shipment before accepting it whenever possible. Any visible damage should be noted on the carrier's delivery receipt. If significant damage is present, the customer should photograph the shipment and contact us before installation or use.
Approved shipping-damage claims will be reviewed individually. Depending on the circumstances, resolution may include repair, replacement, or another appropriate remedy at the discretion of Elegant Glass Engraving Studio and in accordance with applicable law.
By accepting delivery and failing to report shipping damage within the timeframe above, the shipment may be considered received in satisfactory condition.